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By booking a clean with Maid to Order, you agree to the following:

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1. Booking & Deposits​

• A deposit may be required for end of tenancy, deep cleans, or larger bookings.

• Where a deposit is requested, it must be paid within 24 hours of the booking being agreed.

• If the deposit is not received within 24 hours, the booking cannot be secured and may be released to another client without notice.

• A booking is only considered confirmed once the deposit has been received (where applicable).

• Deposits are non-refundable if the booking is cancelled within 24 hours of the agreed time.

2. Cancellations & Changes

• End of Tenancy / Deep Cleans
  • Cancellations within 24 hours of the booking will be charged £50

• General / Regular Cleans
  • Cancellations within 24 hours will be charged £20

• If a deposit has already been paid, it will be retained to cover the cancellation fee.

• If no deposit has been paid, the cancellation fee will still be payable.

• This applies to one-off and regular clients, including late cancellations and no-shows.

3. Access to the Property

• The property must be accessible at the agreed start time.

• If access is delayed (keys not ready, concierge delays, tenant not present, etc.), a late access fee may be applied.

• Where access is delayed, the clean may need to be cut short to fit within scheduled time slots, and the full booking fee will still apply.

• If access cannot be gained at all, this will be treated as a late cancellation, and the relevant cancellation fee will apply.

4. Photos & Videos

• Photos and videos are taken before, during, and after cleans for:
  • Quality control
  • Evidence of work completed
  • Protection for both the client and Maid to Order

• Any images used for marketing will never show personal items or identifying details.

5. Complaints, Re-Cleans & Price Adjustments

• Any issues relating to end of tenancy or general cleans must be reported within 24 hours of the clean being completed.

• Complaints must be supported with clear photo or video evidence.

• Where appropriate, we may:
  • Attend a re-clean, or
  • Discuss a reasonable price reduction

• Issues raised after 24 hours will be considered accepted as satisfactory and may not be eligible for a re-clean or price adjustment.

6. Time & Pricing

• Time estimates are approximate and may vary depending on property condition.

• Additional time or services requested on the day may incur extra charges, agreed where possible.

7. Health & Safety

• We are unable to move extremely heavy furniture or unsafe items unless agreed beforehand.

• Pets must be secured during the clean.

8. Payment

• Payment must be made on the same day the clean is completed, unless otherwise agreed in writing.

• Late or non-payment may affect future bookings.

9. Regular Clients

• Regular bookings rely on consistency and trust.

• Repeated late cancellations or late payments may result in services being paused or withdrawn.

10. Acceptance

• Booking a clean confirms acceptance of these Terms & Conditions.